Privacy policy
PRIVACY POLICY – DUY HAI AGARWOOD
SECTION 1 – INFORMATION WE COLLECT
When you purchase from Duy Hai Agarwood, we collect personal information such as your name, billing/shipping address, email address, and phone number to process your order.
We may also collect payment details (such as credit/debit card information or other payment methods). You confirm that:
- The information you provide is accurate
- You are authorized to use the selected payment method
Additionally, when you browse our website, we automatically receive certain information such as your IP address, browser type, and device details to improve user experience and website performance.
If you opt-in, we may send you emails about our products, promotions, and updates.
SECTION 2 – CONSENT
By providing your personal information to complete a transaction, verify payment, place an order, arrange delivery, or request a return, you consent to our collection and use of your information for that purpose.
For marketing purposes, we will either:
- Ask for your explicit consent, or
- Provide you with an option to opt-out
Withdraw Consent:
You can withdraw your consent at any time by contacting us at:
📧 duyhaiagarwood@gmail.com
SECTION 3 – HOW WE USE YOUR INFORMATION
We use your information to:
- Process and deliver orders
- Communicate with you (order updates, support)
- Improve our website and services
- Personalize your shopping experience
- Prevent fraud and ensure security
We do not sell your personal data to third parties.
SECTION 4 – THIRD-PARTY SERVICES
We use trusted third-party providers (such as payment gateways and shipping partners) to operate our business.
These providers only access your information to the extent necessary to perform their services and are obligated to protect your data.
Please note:
- Some providers may operate in different countries
- Your data may be subject to local laws in those jurisdictions
Once you leave our website or are redirected to a third-party platform, this Privacy Policy no longer applies.
SECTION 5 – DATA SECURITY
We implement industry-standard security measures, including:
- SSL encryption
- Secure payment processing
- PCI-DSS compliance
While no method of transmission over the Internet is 100% secure, we take all reasonable steps to protect your information.
SECTION 6 – COOKIES
We use cookies to:
- Improve website functionality
- Store shopping cart information
- Analyze website traffic
- Provide personalized content and ads
You can disable cookies in your browser settings, but some features of our website may not function properly.
Types of cookies we use:
- Essential cookies: Required for website operation
- Performance cookies: Help us analyze usage
- Functional cookies: Remember your preferences
- Advertising cookies: Show relevant ads
SECTION 7 – DATA RETENTION
We retain your personal information only as long as necessary to:
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
SECTION 8 – YOUR RIGHTS
Depending on your location (e.g., EU, US), you may have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing
- Request data portability
To exercise your rights, contact us at:
📧 duyhaiagarwood@gmail.com
SECTION 9 – CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting on this page.
Continued use of our website constitutes acceptance of any updates.
SECTION 10 – CONTACT INFORMATION
If you have any questions, requests, or complaints, please contact us: