Privacy policy

Privacy Policy

PRIVACY POLICY – DUY HAI AGARWOOD

Last updated: September 16, 2026

SECTION 1 – INFORMATION WE COLLECT

When you purchase from Duy Hai Agarwood, we collect personal information such as your name, billing and shipping address, email address, and phone number to process and deliver your order.

Payment information is processed by our payment service providers. We may receive payment-related information necessary to confirm and process your order, but we do not directly store your full credit or debit card details.

When you browse our website, we may automatically receive certain information such as your IP address, browser type, device information, and website usage information to help improve website functionality, security, and performance.

If you choose to subscribe to our marketing communications, we may send you information about our products, promotions, and updates.

SECTION 2 – CONSENT

By providing your personal information to complete a transaction, verify payment, place an order, arrange delivery, or request a return, you consent to our collection and use of your information for those purposes.

For marketing communications, we will provide an appropriate option to opt in or opt out where required.

You can withdraw your consent to marketing communications at any time by contacting us at:

📧 DuyHaiAgarwood@gmail.com

SECTION 3 – HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and deliver orders

  • Communicate with you about your orders and provide customer support

  • Improve our website, products, and services

  • Provide and maintain website functionality

  • Prevent fraud and help maintain website security

  • Comply with applicable legal obligations

We do not sell your personal data to third parties.

SECTION 4 – THIRD-PARTY SERVICES

We use trusted third-party service providers, such as payment processors, shipping providers, website and e-commerce service providers, and other business service providers, to operate our business.

These providers may access personal information only to the extent reasonably necessary to provide their services.

Some service providers may operate in countries outside your country of residence. Your information may therefore be processed in accordance with the laws applicable to those jurisdictions.

When you leave our website or are redirected to a third-party website or service, that third party's own privacy policy may apply.

SECTION 5 – DATA SECURITY

We use reasonable technical and organizational measures to help protect your personal information against unauthorized access, loss, misuse, or disclosure.

We use secure website connections and payment service providers that apply appropriate security measures.

However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.

SECTION 6 – COOKIES

Our website uses cookies and similar technologies to:

  • Enable essential website functions

  • Remember shopping cart and preference information

  • Understand website traffic and usage

  • Improve website functionality and user experience

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

SECTION 7 – DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders and provide our services

  • Maintain business and transaction records

  • Comply with applicable legal obligations

  • Resolve disputes

  • Prevent fraud and maintain security

SECTION 8 – YOUR RIGHTS

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion where applicable

  • Object to or restrict certain processing

  • Request data portability where applicable

  • Withdraw consent where processing is based on consent

To exercise applicable rights or make a privacy-related request, contact us at:

📧 DuyHaiAgarwood@gmail.com

SECTION 9 – CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our website, services, or legal requirements.

Any changes will be posted on this page with an updated “Last updated” date.

SECTION 10 – CONTACT INFORMATION

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us:

Duy Hai Agarwood

📧 Email: DuyHaiAgarwood@gmail.com

📱 Call / WhatsApp / Zalo / SMS:
+84 909 499 251

Store Locations

Store 1
182 Le Dai Hanh Street, Phu Tho Ward, Ho Chi Minh City, Vietnam

Store 2
120 Nguyen Van Thoai Street, Ngu Hanh Son Ward, Da Nang City, Vietnam